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	Podcast:		Forrester's CX Cast
	Episode:		160: Don’t Let Government Derail Your Customer Experience Innovation
	Category:		Business
	Duration:		00:00:00
	Publish Date:		2018-10-31 19:36:13
	Description:		In the race to create great customer experience (CX), companies are pushing the envelope on data collection, employment practices, product classifications, and more. Many of these innovations challenge existing laws and can lead to fines, arrests, and prosecutions. In this episode, Forrester analysts Rick Parrish and TJ Keitt discuss a framework that CX pros can […] The post 160: Don’t Let Government Derail Your Customer Experience Innovation appeared first on The CX Cast™ by Forrester.
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