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Home > Forrester's CX Cast > 162: The Experience Of Customer Loyalty Programs
Podcast: Forrester's CX Cast
Episode:

162: The Experience Of Customer Loyalty Programs
Category: Business
Duration: 00:00:00
Publish Date: 2018-11-16 16:00:00
Description:

In this episode, we chat with Principal Analyst Emily Collins about customers’ expectations for loyalty programs and how companies are designing them to foster multidimensional customer relationships. This is a sequel to episode 154. Click the titles below to read more: How Consumers Really Feel About Loyalty Programs The Psychology Of Points

The post 162: The Experience Of Customer Loyalty Programs appeared first on The CX Cast™ by Forrester.
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