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Podcast: Forrester's CX Cast
Episode:

165: Four Defining Trends Of 2018
Category: Business
Duration: 00:00:00
Publish Date: 2018-12-12 14:41:00
Description:

We discuss the major CX developments of 2018 and what you should know for the year ahead. CX quality stagnated. Employee Experience (EX) emerged as a critical business imperative. Experience Design (XD) functions sprouted within organizations. Physical/digital interactions failed. Click the titles below to read more: There Are No Clear CX Leaders Among US Brands — For The Third Year In […]

The post 165: Four Defining Trends Of 2018 appeared first on The CX Cast™ by Forrester.
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