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Home > Forrester's CX Cast > 166: Predictions 2019 | CX Comes Under Fire
Podcast: Forrester's CX Cast
Episode:

166: Predictions 2019 | CX Comes Under Fire
Category: Business
Duration: 00:00:00
Publish Date: 2018-12-18 23:00:00
Description:

Customers expect their experiences to keep getting better. Trouble is, they haven’t — or at least not enough to keep up with those rising expectations. This has been going on for the last three years and will begin to boil over in 2019, leading to a series of systemic shocks for CX transformation efforts and […]

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