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Home > Forrester's CX Cast > 178: Use Emotion To Beat Customer Service Stagnation
Podcast: Forrester's CX Cast
Episode:

178: Use Emotion To Beat Customer Service Stagnation
Category: Business
Duration: 00:19:53
Publish Date: 2019-03-24 12:00:00
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Customer experience (CX) fatigue is a reality — and it's impeding improvements in customer service. While the customer service world has focused on improving the effectiveness and ease of CX, firms have overlooked the most important component: emotion. In this episode, we discuss the technologies and approaches to employee training that help customer service organizations improve emotional connection.

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