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Home > Forrester's CX Cast > 1: Build A Shared Customer Experience Vision
Podcast: Forrester's CX Cast
Episode:

1: Build A Shared Customer Experience Vision
Category: Business
Duration: 00:13:09
Publish Date: 2015-02-26 16:27:16
Description: itunes pic

Great customer experiences are built on solid strategies executed by people sharing a common vision. But if they look closely, most companies will find that their employees don't have a shared understanding of the intended customer experience. In this episode, host Sam Stern discusses with CX analyst Deanna Laufer approaches CX professionals can use to communicate their visions effectively. For more, check out our blog or related research reports on how to Mobilize Your Customer Experience Strategy and How To Build A Customer Experience Strategy That Works.
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