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	Podcast:		Forrester's CX Cast
	Episode:		7: Finding The Right Inspiration To Transform Your Customer Experience
	Category:		Business
	Duration:		00:10:04
	Publish Date:		2015-04-09 12:22:58
	Description:		The path to customer experience maturity is long: Transformations typically take at least five years, and many companies stall before their metamorphosis is complete. To stay the course, CX pros and their colleagues should seek and share regular doses of inspiration to demonstrate the benefit of delivering great customer experience, solve specific customer experience problems, and infuse new thinking at regular intervals. In this episode, we speak with senior analyst Sam Stern who shares the best places to seek customer experience inspiration. For more on Sam’s research, check out his report Finding The Right Inspiration To Transform Your Customer Experience on Forrester.com or read his blog post on the topic.
	Total Play:		0

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