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	Podcast:		Forrester's CX Cast
	Episode:		24: What Customer-Obsessed Companies Need To Know About The Future Of Customer Service
	Category:		Business
	Duration:		00:23:31
	Publish Date:		2015-09-03 12:47:15
	Description:		Customer service has decidedly moved away from a phone-only world. Consumers across all ages and demographics have adopted digital customer service channels such as chat, mobile, web, and social. In episode 24 of CX Cast, Senior Analyst Ian Jacobs discusses trends in customer service and how companies need to upgrade their tools to improve the ease, speed, and relevance of customer service. If you enjoyed this podcast, check out some of Ian’s related research here and here. And for more CX research delivered live, in person, join us at our upcoming events in San Francisco or London. Save $200 off the regular registration price with code CX15CAST.
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