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	Podcast:		Forrester's CX Cast
	Episode:		33: Service Design Agency Overview, 2015
	Category:		Business
	Duration:		00:14:46
	Publish Date:		2015-12-03 15:56:40
	Description:		How can CX professionals be sure that a design agency actually walks the walk and can meet their needs? For starters, CX pros should know five flavors of service design that agencies mash up in different ways. In this episode of CX cast, Principal Analyst Leah Buley discusses today's varied profile of service design providers and offers guidance to help CX pros choose the right partner. Leah goes into much more detail and categorizes today's design providers in her report, "Vendor Landscape: Service Design Agency Overview, 2015."
	Total Play:		0

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