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Description:
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CX pros must dig beneath the thin customer-facing layers of their companies and align all stakeholders in their CX ecosystems. But gaining their cooperation is easier said than done. To help CX pros succeed, in this episode, we talk to Rick Parrish about five strategies to earn real partners throughout the ecosystem who will contribute to a better customer experience. See his related report, Getting To Yes: Five Strategies To Earn Cooperation From CX Ecosystem Stakeholders.
Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email. |
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