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Home > Forrester's CX Cast > 169: CES 2019 Delivers Dazzling Tech But Disappointing Experiences
Podcast: Forrester's CX Cast
Episode:

169: CES 2019 Delivers Dazzling Tech But Disappointing Experiences
Category: Business
Duration: 00:15:07
Publish Date: 2019-01-18 12:54:32
Description: itunes pic

We discuss our key takeaways from the Consumer Electronics Show (CES) 2019: 

1. Robots Are Eager To Help — But Aren’t Customer-Ready (Yet).

2. “Smart” Products Are Everywhere — Varying In Intelligence.

3. Google Is Catching Up In The Amazon Vs. Google Race.

4. Technology Will Disrupt The Retail Experience Far More Than It Has Already.

 

Referenced Forrester blog post:

"CES 2019 Delivers Dazzling Tech But Disappointing Experiences"
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