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Home > Forrester's CX Cast > 168: What Leading VoC Programs Get Right
Podcast: Forrester's CX Cast
Episode:

168: What Leading VoC Programs Get Right
Category: Business
Duration: 00:17:18
Publish Date: 2019-01-11 15:04:14
Description: itunes pic

Forrester analyst Faith Adams shares a preview of findings from her research on trends among state of the art voice of the customer (VoC) programs.

That research will be published in coming weeks. In the meantime, check out these relevant reports:

"How To Drive Action With Your Voice Of The Customer Program"

"Four Questions CX Pros Should Ask — But Usually Don't — When Evaluating VoC Vendors"
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