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Home > Forrester's CX Cast > 156: How USA Today Network Established Its CX Program
Podcast: Forrester's CX Cast
Episode:

156: How USA Today Network Established Its CX Program
Category: Business
Duration: 00:30:11
Publish Date: 2018-10-04 14:00:00
Description: itunes pic

This week, we chat with special guest, Amy Shioji, VP Customer Experience & Insights at USA Today Network, about how they established CX as a business practice. You'll learn:

  • How they built their CX team and enabled employees.
  • How the team collaborated with the rest of the organization.
  • How they have fostered a customer centric-culture and explained CX to non-customer-facing employees.
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