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	Podcast:		Forrester's CX Cast
	Episode:		157: USA Today Network's VoC Program, CX Metrics, And Dashboards
	Category:		Business
	Duration:		00:21:16
	Publish Date:		2018-10-12 15:00:50
	Description:		This episode is a continuation from last week's discussion with Amy Shioji, VP Customer Experience & Insights at USA Today Network. You'll learn: How USA Today has structured its CX measurement program and what metrics they use.Which platforms they use to collect feedback. How they leverage feedback to guide the design of products/features/services. How they customize dashboards for teams across the organization. Relevant Forrester research: "How To Build Your Voice Of The Customer Program" "How To Drive Action With Your Voice Of The Customer Program"
	Total Play:		0

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