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Home > Forrester's CX Cast > 160: Don't Let Government Derail Your Customer Experience Innovation
Podcast: Forrester's CX Cast
Episode:

160: Don't Let Government Derail Your Customer Experience Innovation
Category: Business
Duration: 00:27:15
Publish Date: 2018-10-31 19:36:13
Description: itunes pic

In the race to create great customer experience (CX), companies are pushing the envelope on data collection, employment practices, product classifications, and more. Many of these innovations challenge existing laws and can lead to fines, arrests, and prosecutions. In this episode, Forrester analysts Rick Parrish and TJ Keitt discuss a framework that CX pros can use to guide their companies' approaches to CX innovation in a world of complex regulations and fierce competition.


Link to the report: https://www.forrester.com/go?objectid=RES131544
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