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Home > Forrester's CX Cast > 164: Four Behavioral Science Hacks For CX
Podcast: Forrester's CX Cast
Episode:

164: Four Behavioral Science Hacks For CX

Category: Business
Duration: 00:18:54
Publish Date: 2018-12-04 23:00:00
Description: itunes pic

Through a combination of tactical quick wins and strategic transformations, organizations can apply the concepts of behavioral science to improve experiences. In this way, firms can look out for their customers' best interests while also generating value for their organization. In this episode, we introduce 4 key behavioral science concepts and several examples of how companies are using them to design better experiences.

Referenced Forrester research:

"Guide Your Customers To Better Experiences With Behavioral Science"

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