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	Podcast:		Forrester's CX Cast
	Episode:		165: Four Defining Trends Of 2018
	Category:		Business
	Duration:		00:17:48
	Publish Date:		2018-12-12 14:41:00
	Description:		We discuss the major CX developments of 2018 and what you should know for the year ahead. CX quality stagnated. Employee Experience (EX) emerged as a critical business imperative. Experience Design (XD) functions sprouted within organizations. Physical/digital interactions failed. Relevant Forrester blog posts: "There Are No Clear CX Leaders Among US Brands — For The Third Year In A Row" "If You’re Not Prioritizing Employee Experience Improvement, You’re Doing It Wrong" "The 19 Essential Technologies Of Experience Design Are Ready For Prime Time" "Can Emerging Technologies Turn The "Seamless Experience" Unicorn Into A Reality?"
	Total Play:		0

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