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Home > Forrester's CX Cast > 147: Paying Employees For CX Is A Bad Idea (Part 1)
Podcast: Forrester's CX Cast
Episode:

147: Paying Employees For CX Is A Bad Idea (Part 1)
Category: Business
Duration: 00:17:09
Publish Date: 2018-07-18 23:00:00
Description: itunes pic

It is a mistake to pay employees for delivering better customer experiences (CX). In this episode, Forrester analysts Maxie Schmidt and Sam Stern explain why.

Referenced Forrester research:

"Why Paying Employees For Delivering Good CX Is A Bad Idea" (http://bit.ly/2LkcTok)
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