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Home > Forrester's CX Cast > 148: Paying Employees For CX Is A Bad Idea (Part 2)
Podcast: Forrester's CX Cast
Episode:

148: Paying Employees For CX Is A Bad Idea (Part 2)
Category: Business
Duration: 00:09:44
Publish Date: 2018-07-24 23:00:00
Description: itunes pic

In the previous episode, we explained why it is a mistake to pay employees for delivering better customer experiences (CX). In this episode, Forrester analysts Maxie Schmidt and Sam Stern share best practices for motivating employees to deliver great CX without monetary incentives.

Referenced Forrester research:
"Why Paying Employees For Delivering Good CX Is A Bad Idea" (http://bit.ly/2LkcTok)
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