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Home > Everything Coworking > 396. The Hidden Cost of Settling: How to Handle a Team Member Who’s Not a Fit
Podcast: Everything Coworking
Episode:

396. The Hidden Cost of Settling: How to Handle a Team Member Who’s Not a Fit
Category: Business
Duration: 00:24:34
Publish Date: 2025-08-20 13:54:00
Description:

One of the toughest parts of running a coworking space is managing people. What do you do when your community manager—or any team member—isn’t living up to expectations? Do you settle, or is it time to make a transition?

In this episode of the Everything Coworking Podcast, Jamie Russo walks through the signs that your team member may not be a fit, what to check before you make a change, and how to confidently prepare for a transition without losing your sanity—or your members’ trust.

What You’ll Learn in This Episode:

  • The common symptoms of underperformance (SOPs ignored, leads lost, disorganization, poor service).

  • How to evaluate whether the problem is training and leadership—or true misalignment.

  • Why “settling” for a mediocre fit costs more than you think.

  • Options for outsourcing parts of the role if only 20% isn’t working.

  • How to make SOP documentation a requirement to protect your business.

  • Why the community manager role is often a two-year position—and how to plan for turnover.

  • Steps to take when preparing for a transition, including consulting with an employment attorney.

Resources Mentioned in this Episode:

Transitioning to a new team member doesn’t have to be overwhelming. Community Manager University is your easy button for onboarding and developing new CMs. The program:

  • Trains on industry standards and role expectations.

  • Connects your CM to a global network of peers.

  • Provides expert coaching and real-world support.

Learn more at everythingcoworking.com/communitymanager.

Everything Coworking Featured Resources:

Masterclass: 3 Behind-the-Scenes Secrets to Opening a Coworking Space

Coworking Startup School

Community Manager University

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