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Home > Engineerguy videos & audio > Why the other line is likely to move faster
Podcast: Engineerguy videos & audio
Episode:

Why the other line is likely to move faster
Category: Education
Duration: 00:03:42
Publish Date: 2010-12-21 07:36:23
Description: Bill reveals how "queueing theory" - developed by engineers to route phone calls - can be used to find the most efficient arrangement of cashiers and check out lines. He reports on the work of Agner Erlang, a Danish engineer who, at the opening of the 20th century, helped the Copenhagen Telephone Company provide the best level of service at the lowest price.
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