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Home > Creating Disney Magic: Lessons in Leadership, Management, and Customer Service > Building Trust After Layoffs
Podcast: Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
Episode:

Building Trust After Layoffs

Category: Business
Duration: 00:12:48
Publish Date: 2026-05-05 05:00:00
Description:

"People are watching what you do after the decision, not the decision itself."

Episode Highlights

[02:10] The Impact Layoffs Have on Trust and Morale [04:32] Why Communication Matters More After the Decision [06:48] Rebuilding Trust Through Visibility and Presence [09:15] Addressing Fear, Uncertainty, and Team Confidence [11:42] Why Consistency Restores Stability Over Time

Layoffs don't just impact the people who leave. It has a ripple effect that can deeply affect the ones who stay. In this episode, Lee Cockerell, retired Executive VP of Operations at Walt Disney World, explains how leaders can rebuild trust through clear communication, visibility, and consistent actions that restore confidence and stability.

Read my blog for more from this episode.

Resources

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

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