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Home > Creating Disney Magic: Lessons in Leadership, Management, and Customer Service > Leadership is Getting Harder
Podcast: Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
Episode:

Leadership is Getting Harder
Category: Business
Duration: 00:17:00
Publish Date: 2026-02-17 06:00:00
Description:

"People don't leave companies. They leave their leader."

Notable Moments

[00:02:27] Is Customer Service Fading in Today's Workforce? [00:04:01] Why People Leave Leaders, Not Companies [00:08:56] Can You Build Service Culture During a Staffing Crisis? [00:11:18] Why Leadership Stress Is Increasing [00:13:28] The Emotional Needs of Today's Workforce

Leadership is getting harder. Expectations are rising, competition is global, technology is accelerating, and employee needs are changing. In this episode, Lee Cockerell explains why great customer service starts with how leaders treat their people. Turnover, morale, and performance often trace back to one factor: leadership. If you want people to stay, perform, and care, you have to give them a reason to.

Read my blog for more from this episode.

Resources

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

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