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Home > Creating Disney Magic: Lessons in Leadership, Management, and Customer Service > Serve Customers By Saving Time
Podcast: Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
Episode:

Serve Customers By Saving Time
Category: Business
Duration: 00:16:43
Publish Date: 2025-11-18 06:00:00
Description:

"When you respect time, you build trust and your reputation grows."

Notable Moments

[03:30] Time is not the new issue; it's always mattered

[05:10] How Disney engineers measure time and efficiency

[09:20] Coffee shop story and customer decision-making

[15:00] Why leaders must observe operations firsthand

This episode explores why time is one of the most important factors in leadership, service, and personal credibility. Lee explains how poor systems cost businesses trust, money, and customers, even when no one complains. He shares how organization, discipline, and time-awareness shape reputation and performance. Practical examples show how leaders can uncover bottlenecks, respect people's time, and create better experiences every day.

Read my blog for more from this episode.

Resources

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

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