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Home > Creating Disney Magic: Lessons in Leadership, Management, and Customer Service > How to Fix a Professional Relationship
Podcast: Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
Episode:

How to Fix a Professional Relationship
Category: Business
Duration: 00:16:26
Publish Date: 2025-08-12 05:00:00
Description:

"Most of the time, when you’ve got a problem in your life, it’s at least partially your fault."

Notable Moments

00:03:25 – The story of missing a promotion and discovering who didn’t support me.

00:04:37 – Recognizing the difference between being responsible and being annoying.

00:06:42 – Shifting from aggressive oversight to teaching and guiding.

00:08:47 – Why admitting “it’s me” is key to improvement.

00:12:11 – Practical advice for repairing a damaged professional relationship.

00:13:27 – The value of honest feedback from trusted people.

Lee Cockerell shares a personal story from his Marriott days about missing out on a promotion because of strained relationships with key leaders. He explains how he took responsibility, adjusted his leadership style, and rebuilt trust, all lessons that later fueled his success at Disney. This episode offers practical strategies for repairing professional relationships by leading with empathy, self-awareness, and adaptability.

Read the blog for more from this episode. 

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

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