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Home > Creating Disney Magic: Lessons in Leadership, Management, and Customer Service > Understand Your Real Competition
Podcast: Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
Episode:

Understand Your Real Competition
Category: Business
Duration: 00:17:11
Publish Date: 2024-11-05 06:00:00
Description:

"You gain a lot more business by improving the experience, the quality of your teams, and the training."

When I was with Disney, people often assumed our competition was Universal, SeaWorld, or even destinations like Las Vegas. The reality is that our real competitors were the things within our control. Read my blog to learn about the things we prioritized instead of worrying about other organizations. 

NOTABLE MOMENTS

01:01 9th Creating Magic Mastermind

02:12 Know who your real competition is.

04:31 Focus on improving your business, experience, and quality

08:48 Excellence requires attention to detail

11:55 Navigating team, corporate, owners, and finance constraints.

13:26 Offering an exceptional experience build brand reputation and retention

16:42 Visit Cockerellstore.com for Creating Magic Mastermind details and join the waitlist

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

 
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