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Home > Creating Disney Magic: Lessons in Leadership, Management, and Customer Service > Customer Service From a 12 Year Old
Podcast: Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
Episode:

Customer Service From a 12 Year Old
Category: Business
Duration: 00:16:16
Publish Date: 2014-12-30 01:00:00
Description:

Lee Cockerell asked his 12 year old granddaughter what makes great customer service. Her simple answer of "Be Nice" can have a profound impact on your organization. 

In this episode Lee explains how being nice will help you in customer service, management, and other areas of your life. Lee also outlines a script you can use to be nice during difficult conversations. 

Lee also talks about how to handle a culture of poor customer service in a small company. 
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