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Home > Creating Disney Magic: Lessons in Leadership, Management, and Customer Service > Customer Service is Not a Department
Podcast: Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
Episode:

Customer Service is Not a Department
Category: Business
Duration: 00:13:15
Publish Date: 2015-01-27 02:00:00
Description:

Have you ever called a company with a question or concern only to be transferred to a customer service department?

Lee Cockerell explains that customer service is not a department. Instead, customer service is an organization wide attitude. It is an approach an organization take to giving authority to employees to serve the customer. 
Total Play: 0

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