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Home > Creating Disney Magic: Lessons in Leadership, Management, and Customer Service > How to Handle Emergencies
Podcast: Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
Episode:

How to Handle Emergencies
Category: Business
Duration: 00:14:53
Publish Date: 2015-06-23 02:00:00
Description:

Lee Cockerell explains that his proudest moment at Disney was 9/11. During such a tragic time, Disney Cast Members stepped up and took care of guests. Lee explains what happened at Disney World that day and offers lessons other businesses can learn from Disney. 

A plan and practice will keep your business prepared for any emergency. Already knowing what to do will make emergency response instinctive. 
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