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Home > Creating Disney Magic: Lessons in Leadership, Management, and Customer Service > Customers Do Not Come First
Podcast: Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
Episode:

Customers Do Not Come First
Category: Business
Duration: 00:13:40
Publish Date: 2015-12-29 00:00:00
Description:

Lee Cockerell is considered an expert in customer service. His second book, The Customer Rules, is often used as an example of how to deliver excellent customer service. With that, you may be surprised to learn that Lee does not believe the customer comes first. 

Leadership comes first. 

An organization must put leadership first to create an environment where people want to work. When you create the right culture, employees will take care of the customer. 

If you invest in leadership, and leaders take care of employees, you will see results.
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