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Home > Core Intuition > Episode 313: While We’re Complaining
Podcast: Core Intuition
Episode:

Episode 313: While We’re Complaining
Category: Technology
Duration: 01:00:46
Publish Date: 2018-01-21 13:43:28
Description:

Daniel and Manton talk about digging oneself out of customer support debt, and strategies for improving the efficiency of support mechanisms. They react to Apple’s disabling of free In-App-Purchases, and speculate about whether it was intentional or not. This leads them into a re-evaluation about the risks of selling on the App Stores, and the lure of selling directly to customers.

Many thanks to our sponsor this week:

  • Linode: Cloud Hosting for You.

Links:

  • Zendesk – Customer support service used by Manton
  • Replies.io – Customer support service suggested by Daniel Alm
  • Timing – Daniel Alm’s Mac-based schedule and workflow observing app.
  • TextExpander – Mac and iOS based macro expansion utility.
  • Manuscript – Formerly known as FogBugz, used by Daniel.
  • Micro.blog Help – Manton’s blog-based knowledge base.
  • No Free IAPs? – Markus Müller-Simhofer reacts to changes in iTunes Connect.
  • MindNode – Markus’s brainstorm and mind-mapping app.
  • Acorn – Gus Mueller’s Mac paint app, offering free IAPs in the App Store.
  • Ulysses – Mac and iOS writing app offering subscription pricing.
  • Setapp – Mac-based subscription service for a fixed set of commercial apps.
  • Dash’s Year in Review – 2017 turned out to be Kapeli’s best year yet.
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