Search

Home > Cold Call by Harvard Business School > Pal's Sudden Service: Taking Fast Food to the Next Level
Podcast: Cold Call by Harvard Business School
Episode:

Pal's Sudden Service: Taking Fast Food to the Next Level
Category: Business
Duration: 00:18:19
Publish Date: 2017-08-08 08:31:11
Description:

Pal's Sudden Service has developed a unique operating model and organizational culture in the fast food restaurant business. With an emphasis on process control, zero errors, and extensive employee training and engagement, Pal's has been able to achieve excellent performance in an extremely competitive industry. Professor Gary Pisano discusses the company’s strategic challenge of deciding how much to grow and whether its organization model will scale.
Total Play: 0