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Home > Cold Call by Harvard Business School > Two Million Fake Accounts: Sales Misconduct at Wells Fargo
Podcast: Cold Call by Harvard Business School
Episode:

Two Million Fake Accounts: Sales Misconduct at Wells Fargo
Category: Business
Duration: 00:24:14
Publish Date: 2018-08-07 11:10:24
Description:

Coming out of the financial crisis, Wells Fargo was one of the world’s largest and most successful banks, viewed as a role model in how to manage in times of crisis. The news of its sales misconduct – opening more than 2 million fake accounts – in 2016 rocked consumer confidence and inundated the news. Professor Suraj Srinivasan discusses how sales culture, leadership, board oversight, and risk management all played a role.
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