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Description:
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In this week’s episode, Jared and Chris explore the difference between creating
procedures people follow and building systems people believe in. They explore New
Zealand’s coffee culture, why team buy-in matters instead of just compliance, and what
happens when employees are asked to adopt systems they didn’t help create. Along the
way, they discuss how strong teams embrace challenges during change — and why
respected long-term employees often become the key stewards of lasting system
improvement.
(00:00) Coffee Culture on the other side of the Planet
(05:00) Kiwi Coffee Organizations
(11:25) Buy-in vs Compliance
(19:25) Employee Ownership of a System They Didn’t Create
(23:00) Teams Embracing Challenge During Change
(34:00) Veteran Employees as System Stewards
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