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	Podcast:		Coffee Podcast by Cat & Cloud
	Episode:		Care Over Perfection – The balance between craft and hospitality
	Category:		Arts
	Duration:		00:56:44
	Publish Date:		2025-12-15 08:00:23
	Description:		This episode explores how company culture is shaped by the balance between craft and hospitality. We talk about what happens when standards exist without care, and when care exists without standards — and why both extremes create problems for teams and guests alike. Culture, in this sense, becomes the set of signals that tell people how to make the right call in real moments. At its core, the conversation is about clarity and support. When leaders clearly communicate what matters and back it up through consistent decisions, teams don’t have to guess whether perfection or people come first. The goal isn’t choosing one over the other, but building a culture where craft and hospitality work together to create experiences that feel both thoughtful and human.
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