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Podcast: CRM Talk
Episode:

121 Deploying CRM Successfully
Category: Technology
Duration: 00:33:08
Publish Date: 2024-10-23 01:24:00
Description:

Sam and Steve discuss the changes and trends in CRM implementations over the past few years. The key points discussed include the shift towards low-code/no-code platforms, the transition from on-premise to cloud-based solutions, the reduced need for developers and increased reliance on business analysts, the growing involvement of clients in the configuration process, and the emphasis on delivering a minimally viable product (MVP) in shorter implementation cycles to minimize risk and provide faster value realization. Other topics covered include the importance of planning and phasing, integration challenges with legacy systems, the use of project management and AI tools, reporting and dashboard creation, measuring success criteria, and data migration best practices.
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