Search


	Podcast:		CIO Talk Network Podcast
	Episode:		The Service Resolution Management (SRM) Wave
	Category:		Technology
	Duration:		00:59:09
	Publish Date:		2004-10-08 10:00:49
	Description:		The service resolution management (SRM) wave is all about giving better serve customers. How different is it from CRM? What new opportunities and challenges does it bring for software vendors and end customers?
	Total Play:		0