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	Podcast:		CIO Talk Network Podcast
	Episode:		Self Service or Disservice
	Category:		Technology
	Duration:		01:02:58
	Publish Date:		2005-03-04 09:00:03
	Description:		There is a new trend towards providing self service portals, kiosks, and other mechanisms to reduce ongoing customer service costs. A customer may not want to wait in line but still needs personal attention. Are the current self service technologies and solutions capable enough to provide a satisfying experience?
	Total Play:		0