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	Podcast:		CIO Talk Network Podcast
	Episode:		Does Your IT Helpdesk Help?
	Category:		Technology
	Duration:		00:55:01
	Publish Date:		2008-02-27 09:00:33
	Description:		The IT helpdesk operation in most organization has mostly been ad hoc and reactionary. It has also been given the glamorous title, ""service desk"" with ""ITIL"" expected to provide a virtual weapon and the department to become a proactive army that anticipates and annihilates enterprise wide IT problems. Is that truly the case?
	Total Play:		0