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Home > Becker’s Healthcare Podcast > Hillery Smith Shay on Total Experience and Digital Transformation at Children's Minnesota
Podcast: Becker’s Healthcare Podcast
Episode:

Hillery Smith Shay on Total Experience and Digital Transformation at Children's Minnesota
Category: News & Politics
Duration: 00:16:16
Publish Date: 2026-02-24 22:00:00
Description:

In this episode, Hillery Smith Shay, Chief Marketing and Experience Officer and Senior Vice President of Communications at Children's Minnesota, shares how the organization is embedding a systemwide total experience strategy, launching Epic to power a seamless digital front door, and positioning experience as a true strategic differentiator amid financial and care delivery challenges.
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