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Home > Becker’s Healthcare Podcast > Strengthening Nursing Fundamentals to Improve Patient Experience with Sadie Durham, DNP, RN
Podcast: Becker’s Healthcare Podcast
Episode:

Strengthening Nursing Fundamentals to Improve Patient Experience with Sadie Durham, DNP, RN

Category: News & Politics
Duration: 00:11:29
Publish Date: 2026-02-17 01:00:00
Description:

In this episode, Sadie Durham, DNP, RN, Chief Nursing Officer at Ascension St. Vincent’s Clay County in Middleburg, Fla., shares how refocusing on bedside shift reporting and hourly rounding led to a 40 point increase in net promoter score. She discusses sustaining frontline accountability, standardizing nursing practices, and why getting back to basics can drive meaningful gains in patient experience.

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