In this episode of Becker's Healthcare Podcast, host Molly sits down with Sven Gierlinger, Chief Experience Officer and SVP of Patient Experience at Northwell Health, to unravel the innovative and transformative patient experiences being crafted at Northwell. Sven sheds light on his vision for elevating patient experience and shares a story of how Northwell reinvented hospital food.. Discover how the right UX engineering can turn traditionally negative experiences into neutral or even pleasant ones and explore other dimensions of the patient experience that Northwell has improved.
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