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Home > American Banker Podcast > ‘I struggle with why one would want to wait’ on virtual assistants
Podcast: American Banker Podcast
Episode:

‘I struggle with why one would want to wait’ on virtual assistants
Category: Business
Duration: 00:19:48
Publish Date: 2018-06-22 19:17:36
Description:

Dek: Zach Gipson, chief innovation officer at USAA, acknowledges that chatbot technology today lacks the intelligence to have natural conversations about money. But he doesn’t understand some companies’ hesitancy to try the technology. “Why would you want to wait to start learning from your customers?” he said.
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