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Home > American Banker Podcast > Can chatbots learn to understand human emotions?
Podcast: American Banker Podcast
Episode:

Can chatbots learn to understand human emotions?
Category: Business
Duration: 00:33:26
Publish Date: 2023-04-25 01:00:00
Description:

Dr. Aniket Bera, associate professor at the department of computer science at Purdue University, explains how AI can be used in the financial services industry to detect when a customer is angry or depressed or even when an employee is upset or about to commit fraud.
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