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Episode:

Called to Coach S6E7
Category: Education
Duration:
Publish Date: 2018-03-22 15:40:49
Description: Penny Gray is a registered Organisational Psychologist and holds the position of Group Learning & Development Consultant at St Vincent’s Health Australia (SVHA), a large National health and aged care provider. Penny uses strengths-based strategies to help leaders and teams throughout her organization improve performance and engagement. Can you share with us what you’ve done prior to St. Vincents? Internal roles and external consultants Part time and full time experience University work - lecturer and placement supervisor What are the largest issues that healthcare organizations are facing? In her work, she has observed issues with change, providing support for patient outcomes, and supporting employees who are the care providers. Physical health and safety. Strengths is a great platform to discuss patient wellbeing and employee wellbeing / exploring issues around self-care Improvement of higher levels of engagement of employees (Gallup) How did you come to know Gallup and your first encounters with the organization? 2016 and 2017 Q12 Engagement survey Been at St. Vincents for 4 years and was involved in strengths previously Explore engagement within the organization and combined with her previous interest in strengths Found the accelerated course in strengths coaching and realized the Q12 engagement survey and her previous experience with strengths combined well You’ve used engagement tools in the past. Can you talk about Q12 and what you see as the benefits? How does it differ from instruments you have used in the past? It looks at individual needs and development It also helps with team placement and identity within a team It helps to drive conversations with managers around how they are developing as leaders and how they can support their teams Can you give me an example of how you use Q12 for conversations? In September 2017, Q12 was administered across the organization. This was similar timing with my strengths certification so I was able to look at how I could support managers to interpret their survey results. I meet with managers individually but I also attend team meetings and planning sessions to talk about engagement and strengths. I introduce The principles of strengths, how to interpret the results of Q12, and look at how they can lead conversations afterward with their team. Learn more about becoming a Certified Strengths Coach at the Gallup Strengths Center: http://on.gallup.com/1i5OXhq. Gallup's Called to Coach is a live Webcast that targets current and prospective coaches to interact with Gallup experts and independent strengths coaches who have found success in strengths-based development.
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