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Home > APN - AVAYA PODCAST NETWORK™ > The Age of CX - The Customer Experience and how it matters
Podcast: APN - AVAYA PODCAST NETWORK™
Episode:

The Age of CX - The Customer Experience and how it matters
Category: Technology
Duration:
Publish Date: 2017-04-15 11:33:42
Description: An estimated $6 trillion in global revenue is up for grabs due to dissatisfied customers constantly switching providers, seeking a better customer experience—CX. From finance to retail to hospitality, it seems virtually every industry is grappling with above-average customer churn. Why? Technology has evolved to a point where there is now an inconceivable number of ways for customers to engage with brands, creating a communications environment that many companies simply aren’t set up to handle.
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