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Description:
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Avaya announced that Transcom, a global business process outsourcer (BPO), has upgraded its large, multinational contact center operation, building on Avaya Customer Engagement Solutions to drive rapid innovation and help the company advance to digital, omnichannel services.
All of Transcom’s 52 contact centers around the world are equipped with Avaya solutions. Its largest operation is in Europe, where the company’s data center in the Netherlands serves 40 locations and clients in 16 countries, handling calls in all European languages. |
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