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	Podcast:		APN - AVAYA PODCAST NETWORK™
	Episode:		Why You Need Omni Channel in your Government Agency
	Category:		Technology
	Duration:
	Publish Date:		2017-06-26 20:37:49
	Description:		Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Ten years ago, there was no texting, web chat, smartphone apps, social media, and very little e-mail. Today, digital interactions account for over 35% of all interactions and, at the current rate, will overtake voice in two years. Brick and mortar stores and government agencies are giving way to a hyper-connected digital ecosystem. There is a need for an omnichannel capability to provide the best customer journey and experience possible.
	Total Play:		0