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Synergem Technologies, Inc., has announced that the company’s Next Generation 9-1-1, “Evolution911™ Elite call handling application is compatible with key customer engagement solutions from Avaya.” The post adds, “Public Safety Answering Points (PSAPs) are migrating to the National Emergency Number Association (NENA i3) standard defining Next Generation networks in the US and Canada,” and “Avaya has taken a leadership role in providing IP-based communications platforms for PSAPs, and Synergem’s Evolution911 Elite software builds on that solid base with an integrated, tightly coupled call-taking application for the Avaya Aura Platform helping provide the additional benefits of the i3 standard in a NG9-1-1 PSAP environment.” |