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Home > APN - AVAYA PODCAST NETWORK™ > Avaya partners with Televerde to improve customer service and lock in sales
Podcast: APN - AVAYA PODCAST NETWORK™
Episode:

Avaya partners with Televerde to improve customer service and lock in sales
Category: Technology
Duration:
Publish Date: 2017-07-28 21:58:16
Description: Avaya announced a new partnership with Televerde’s U.S. contact centers staffed almost entirely by incarcerated women. After providing these women with valuable training and skills, Televerde provides career opportunities, and community resources once they complete their sentence. Recidivism rates for women who have worked for Televerde drop from national averages well above 50 percent to less than eight percent.
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